# Frequently Asked Questions

{% hint style="info" %}
If your question is not listed, please contact our support department: <support@lunetrading.com> or ask for support on our Discord.
{% endhint %}

## Access

<details>

<summary>How do I gain access to the Lune Indicators Suite?</summary>

You need an active [**Lune TradingView Indicator**](https://lunefi.com/products/tradingview-indicators) subscription. After subscribing, follow these steps:

**▶** [**GET ACCESS HERE**](https://lunefi.com/products/tradingview-indicators)

1. **Access the Connect Panel**\
   You’ll be redirected automatically after your purchase. You can get access it with this link: <https://lunefi.com/dashboard/tradingview-indicators>
2. **Connect your TradingView account**\
   Enter your TradingView username under **"TradingView Username"** and click **"Link Username"**. Ensure there are no typos in your username.
3. **Confirm access**\
   Once connected, refresh your TradingView. You’ll find the indicators under the **"Invite-Only Scripts"** section.

> If you run into issues, contact us at <support@lunetrading.com> with your TradingView or Discord username.

</details>

<details>

<summary>Why don’t I have access yet?</summary>

First, make sure you followed these steps:

* You’ve connected your **correct** TradingView username in the [Connect Panel](https://lunefi.com/dashboard/tradingview-indicators).
* You’ve saved your username after submitting it.
* You’ve waited at least 10–15 minutes for TradingView to update access.

Still don’t see the strategies? Try the following:

* Refresh your TradingView browser tab or log out and back in.
* Make sure you're logged into the **same TradingView account** that you connected.
* Look under the **Invite-Only Scripts** section in the TradingView indicators list.

> If none of the above work, please email [**support@lunetrading.com**](mailto:support@lunetrading.com) with your TradingView username.

</details>

<details>

<summary>How long does it take to get access after purchasing?</summary>

Access is **granted instantly** once your TradingView username is submitted correctly via the Connect Panel.

However, in some rare cases:

* It may take **5–10 minutes** if your TradingView account was newly created.
* It may take up to **1 hour** during system load or sync delays.

</details>

<details>

<summary>How do I find my TradingView username?</summary>

1. Sign in at [TradingView.com](https://www.tradingview.com/)
2. Go to [your profile settings](https://www.tradingview.com/u/#settings-profile)
3. Your username will be displayed near the top

<figure><img src="/files/VMe8yXCqa5BiXbMIDchL" alt=""><figcaption></figcaption></figure>

</details>

## Product Questions&#x20;

<details>

<summary>How do I update my TradingView indicator?</summary>

1. Refresh your TradingView browser or app.
2. Remove the old indicator from your chart.
3. Re-add it from the **Invite-Only Scripts** list.
4. The latest version will now be applied.

</details>

<details>

<summary>What markets does it work with?</summary>

Lune Indicators work across all markets supported by TradingView, including:

* Stocks
* Crypto
* Forex
* Indices
* Futures
* Options
* Commodities
* ETFs

</details>

<details>

<summary>Does it repaint?</summary>

No. All signals from Lune Indicators are **non-repainting**. Signals are confirmed on closed candles only.

</details>

<details>

<summary>What timeframes are supported?</summary>

All timeframes. You can use the tools for:

* Scalping (e.g., 1m, 5m)
* Day Trading (e.g., 15m, 1H)
* Swing Trading (e.g., 4H, Daily)
* Long-Term Analysis (e.g., Weekly, Monthly)

</details>

<details>

<summary>Do I need a TradingView subscription?</summary>

No. A **free TradingView account** is sufficient to use the Lune Indicators Suite.

</details>

<details>

<summary>Are these beginner friendly?</summary>

Yes. The interface is clean, and each feature is designed for usability. Beginners can start using the tools right away, and experienced traders can leverage more advanced configuration.

</details>

<details>

<summary>When is a signal confirmed?</summary>

All signals are confirmed **only after the current candle closes**. Alerts and Discord notifications are triggered on confirmed signals only.

> Use “**Once per bar close**” when setting TradingView alerts.

</details>

<details>

<summary>Can I get buy/sell signals?</summary>

Yes. You can set custom alerts to receive both **Buy** and **Sell** signals via TradingView’s alert system.

</details>

<details>

<summary>Can I use the indicators on mobile?</summary>

Yes. Download the **TradingView mobile app** (iOS or Android), log in to your account, and your indicators will be available under “Invite-Only Scripts.”

</details>

<details>

<summary>What if I’m new to trading?</summary>

You can use Lune Indicators as a beginner. Many users start by combining the indicators with paper trading (demo accounts) before going live.

</details>

<details>

<summary>Are the indicators guaranteed to work?</summary>

Lune Indicators are powerful tools, but **no indicator can guarantee accuracy or success**. They are meant to be used as part of a larger trading framework.

</details>

<details>

<summary>What are the best settings?</summary>

There’s no one-size-fits-all setting. Customize the indicators to match your trading style. Use the built-in tools to filter for higher quality setups that align with your strategy.

</details>

<details>

<summary>What is the accuracy of the signals?</summary>

We do not publish specific win rates. Our tools are designed to **assist with confluence and confirmation**, not to act as standalone entry systems. Performance varies based on usage and market conditions.

</details>

<details>

<summary>What platforms are supported?</summary>

Lune Indicators are designed **exclusively for TradingView**, the leading charting platform for retail traders.

</details>

## Common Errors

<details>

<summary>"Study_not_auth" error?</summary>

This means you don’t have access to the script. To resolve:

* Ensure you entered the correct TradingView username in the Connect Panel
* Refresh your TradingView

> If the issue persists, contact <support@lunetrading.com>

</details>

<details>

<summary>"Internal Server Study" error?</summary>

TradingView sometimes struggles to process complex scripts during peak load times. Try:

* Toggling settings
* Hiding and unhiding the indicator
* Reducing visible features

</details>

<details>

<summary>"Memory limits exceeded" error?</summary>

This is caused by TradingView memory caps, often on **sub-1-minute timeframes**. We recommend using **1-minute or higher timeframes** to avoid this issue.

</details>

## Subscriptions & Billing

<details>

<summary>How does the subscription work?</summary>

* After purchasing, you’ll receive a confirmation email with setup instructions
* Billing renews automatically at your chosen plan’s interval (monthly, quarterly, annually)
* You can manage or cancel anytime through your account

</details>

<details>

<summary>How do I upgrade my subscription?</summary>

If you'd like to upgrade your subscription, you can reach out to us directly via **email** at <support@lunetrading.com> or use our **live chat** support on the website.

Once we receive your request, we'll provide you with a **custom coupon code** that you can use at checkout to upgrade your plan at the correct prorated price.\
This ensures your upgrade is processed accurately based on your current subscription.

</details>

<details>

<summary>How do I reactivate my subscription?</summary>

Visit our [Pricing Page](https://lunefi.com/pricing), select your plan, and log in with the same email you used previously.

</details>

<details>

<summary>Will my subscription price change?</summary>

No, your subscription price remains locked as long as you keep the plan active.\
Discounts from promo codes apply to the **first billing cycle only**.

</details>

<details>

<summary>Is there a free trial?</summary>

No. We do not offer a free trial.

</details>

<details>

<summary>How do I cancel?</summary>

You can cancel anytime by:

* Logging in and managing your plan through the [Manage Account](https://lunefi.com/dashboard/settings) page
  * Legacy [Whop Account Management](https://whop.com/oauth/login/) Page
  * Legacy [Chargebee Account Management](https://lunetrading.chargebeeportal.com/) Page
* Emailing <support@lunetrading.com>

> There are **no cancellation fees**. You retain access until the end of your billing period.

</details>


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